7-Day Money-Back Guarantee – Your Satisfaction Comes First

At deplana, your satisfaction is our top priority. We’re dedicated to delivering a seamless and enjoyable streaming experience, backed by responsive and expert technical support. If you ever encounter an issue, our support team is here to assist you every step of the way—until you’re fully up and running.

If the service you purchased isn’t the right fit for your needs—even after working with our support team—we’ll make it right. That includes offering a full refund within seven (7) days of your purchase.

While we appreciate feedback to help us improve, we’ve made the refund process simple and transparent.

How to Request a Refund:

  1. Submit a request using our Contact Us form.
  2. Use the same email address associated with your original purchase.
  3. Include your invoice number to ensure quick processing.

If your 7-day window has passed and you experience any issues, don’t worry—we’re still here to help. You can always reach out via the chatbox on deplana.com or email us directly for timely assistance.